Softphones for callcenters and contact centers
Setup and integrity
relief for the administrators
- Limit the number of simultaneous lines
- Integrate seamlessly with Call Center software, CRM software, billing solutions
- No vendor lock-in, compatible with industry standards
- Control the phone through an external API
- Central configuration with provisioning
- Disable parts of the GUI or functionality for certain users
- Mass-install for larger setups
- Integration with your website
Productivity enhancers
happy agents and supervisors and great relief for the budget
- Click-to-dial
- URL or application opening on a phone event
- Call recording with custom recording names
- Auto-answer, Auto-popup
- Short-keys control
- Pick up by clicking a button on the headset - Support for HID compliant headsets
- Call blending - unlimited amount of accounts with different lines and ability to support different customers simultaneously
- Custom ringtones for the different accounts
- Disable ringing on incoming call or ring through a separate audio device
- (Attended) call transfer
- Call forward and Call transfer
- Contact history
- Voice conferencing
- Video conversations
- Chat and Instant Messaging
- Simplified interface
Security and encryption
privacy is a virtue
(Especially for your remote workers)
- Encryption support
- Support for external VPN clients
- Encryption of the calls with TLS, SRTP (SIP)
- ZRTP (coming soon)
