If you would like to have your own personalized softphone – Zoiper Customization packages are for you.

You can choose from simple to complete customization and custom development.

Send us an e-mail with detailed description of your requirements. It will allow us to send you the offer that best suits your needs.

Zoiper Customization packages are complete packages of both versions, BIZ and FREE, customized according to your requirements.

With the Zoiper Standard Customization package you can take advantage of:

•  Branding of both Zoiper Free and Zoiper BIZ

•  Unlimited distribution license of Zoiper Free

•  Changing the name and logo of Zoiper

•  Changing the color scheme of Zoiper

•  Provisioning capabilities

•  Balance display

•  Service lock

You can, of course, decide to make more profound changes. The Zoiper Complete Customization package is for you providing you with the possibility to design your own communication solution. We will build it for you based on the Zoiper architecture:

• Complete change of the interface for both Zoiper Free and Zoiper BIZ

• Unlimited distribution license of Zoiper Free

• Provisioning capabilities

• Disable, remove, add:

• menus

• buttons

• lines

• Many more possibilities.

If you want to know more about ZOIPER OEM, do not hesitate to contact us at sales@zoiper.com

You can use and distribute the customized Zoiper FREE unlimitedly as long as you do not resell it.

For Zoiper BIZ – there is per/seat fee applicable, unless your specific case requires unlimited BIZ license.

You don't have to pay for new customization again. Once you have become an OEM customer you could upgrade to a newer version by just paying the upgrade fee. That way you also have the freedom to choose which version you would like to upgrade to.

If you would like to move your Zoiper BIZ to a new computer, you will need to reset your certificate.
You can reset your certificate(s) yourself.
You can reset certificates up to three times.

You can reset your certificate by using the built-in reset feature, or by using our webpage.

In order to reset your Zoiper Biz certificate by using the built-in reset feature do the following:

IMPORTANT:

If you wish to use your Zoiper Biz on a different computer, do not uninstall the application before resetting your certificate. If you do uninstall it without resetting your certificate, you must install it again, reset your certificate and then install it on your new computer.

1. For Zoiper Classic: run your softphone, right-click on it and choose About.
For Zoiper Communicator: run your softphone, open the Help menu and choose About.
2. Click on the Reset certificate button.
3. Fill in your correct username and password and click on Reset.
4. Zoiper will notify if your certificate was successfully reset.

Note that the Reset certificate function in Zoiper Classic is only available for:
v.2.12 for Windows, v.2.03 for Linux and v.2.03 for Mac OS X versions and higher.

In order to reset your Zoiper Biz certificate by using our webpage please do the following:

1. Click on Customer Login on the top right of this page.
2. Use your Zoiper credentials to login.
3. Once logged in, you will see a list of licenses in use and will be able to reset them.

There is a password recovery option as well.

The username you need to activate your Zoiper license is part of the Zoiper Activation credentials.
It is usually the email address you used to purchase your Zoiper license.
This username is to be used for activation and reset of your Zoiper certificates. It is not part of your VoIP account credentials.

Use the password recovery option to reset your password. You will receive your new password by email.
Once changed the password becomes applicable for all your certificates.
This password is to be used for activation and reset of your Zoiper certificates. It is not part of your VoIP account credentials.

Zoiper Communicator BIZ and Zoiper Classic BIZ will inform you as soon as there is a new release.

You will receive an e-mail with the link where you can download the newest version.

If you see the popup and you did not receive the automatic e-mail there are several possibilities:

•  you have changed your e-mail address or your e-mail address is not valid;

•  you are a customer on contract;

•  you have activated a spam filter that blocks our e-mails to you. Please add the e-mail address shop@zoiper.com in the “safe list” or mark it as “not junk”. You might eventually have to contact your ISP.

Contact us and if the problem is on our side – we will fix it.

Zoiper BIZ license is per seat, not per user. You can only use one BIZ license on one PC. That way there is no need for a separate license for each user of that PC.

If you would like to use your Zoiper on your PC at work as well as on your home PC you would have to buy 2 BIZ licenses.

You have the opportunity to reset/reuse your Zoiper BIZ license up to three times.
You can find the instructions for successful resetting of Zoiper BIZ certificates under the “Reset Zoiper Biz certificates” section below.

Store your password and username securely.
You would have to use them for the upgrades you would receive.

Please note:

The licenses for different products and different OS are non-transferable (e.g. you can not change the OS of your licenses, nor change a Zoiper Classic for a Zoiper Communicator license).
Also there is no separate license for G.729 codec only. Customers who wish to take advantage of the G.729 codec must purchase a copy of ZoIPer Communicator BIZ or Zoiper BIZ with G.729.

In case of system failure/crash your BIZ license will become inactive.
You will need to reactivate your Zoiper Biz certificate.
You can reset your certificate(s) yourself.
You can reset certificates up to three times.

You can reset your certificate by using the built-in reset feature, or by using our webpage.

In order to reset your Zoiper Biz certificate by using the built-in reset feature do the following:

Please note:

If you wish to use your Zoiper Biz on a different computer, do not uninstall the application before resetting your certificate. If you do uninstall it without resetting your certificate, you must install it again, reset your certificate and then install it on your new computer.

1. For Zoiper Classic: run your softphone, right-click on it and choose About.
For Zoiper Communicator: run your softphone, open the Help menu and choose About.
2. Click on the Reset certificate button.
3. Fill in your correct username and password and click on Reset.
4. Zoiper will notify if your certificate was successfully reset.

Note that the Reset certificate function in Zoiper Classic is only available for:
v.2.12 for Windows, v.2.03 for Linux and v.2.03 for Mac OS X versions and higher.

In order to reset your Zoiper Biz certificate by using our webpage please do the following:

1. Click on Customer Login on the top right of this page.
2. Use your Zoiper credentials to login.
3. Once logged in, you will see a list of licenses in use and will be able to reset them.

There is a password recovery option as well.

If you change your PCs quite often you would have to buy enough licenses to cover all your PCs.

•  Processor: Pentium III 1 GHz

•  Memory: 512 MB RAM for Windows® 2000 and XP, 2 GB for Vista/7

•  Operating systems: Windows® 2000, XP and later; Mac OS; Linux

•  Sound card: 16 bit sound card (SoundBlaster or equivalent)

•  Internet connection: wired or wireless broadband

To make a call with Zoiper you will have to connect it to a VoIP PBX or at least you will need to have an account with one of the many Voice Service Providers around the world.

Zoiper Communicator offers you the opportunity to take advantage of VoIP, Video VoIP, FoIP and IM using your account with one of the many Voice Service Providers around the world.
You can also create an account with the Zoiper service and connect freely within your network of friends and business partners who are also using it.

IAX / IAX2

SIP:
RFC 3261, RFC 2045, RFC 2046, RFC 2181, RFC 2617, RFC 2782, RFC 2915, RFC 3263, RFC 3265, RFC 3515, RFC 4028, RFC 4566

RTP:
RFC 3550

TLS:
RFC 2246, RFC 4346

Audio codecs:

GSM
G.711 (a-law and u-law)
Speex
iLBC (iLBC 20 and iLBC 30)
G.729 – for Zoiper Communicator BIZ and Zoiper Classic BIZ with g.729

Video codecs:

H.263+ (SIP only) – for Zoiper Communicator for Windows (BIZ version and FREE version when using the Zoiper service only).

The main difference is that Zoiper Communicator supports video, presence and instant messaging, while Zoiper Classic is mainly focused on phone-call related features.
Please see the full feature list of Zoiper Classic here.
Please see the full feature list of Zoiper Communicator here..

Zoiper works with Windows 7 and terminal server 2008 R2.

Windows terminal server does redirect audio, but does not redirect the mic.
The only versions that redirect the microphone are 2008 R2 and Windows 7.
Everything below these does not redirect the mic.

The story with the clients goes the same:
The only client that works properly is Windows 7.
You can make XP 32bit and Vista receive and transmit the microphone input by using RDP client 7.
A patch is available from Microsoft.

It depends if Zoiper answers or offers the codecs. If Zoiper answers, it will always select the first codec from the offer which it supports.
For example:
If a server offers g729 and a-law in this order, Zoiper will honour the server's choice of g729, even if a-law has higher priority in Zoiper.
If Zoiper offers it will offer them in the order specified in its configuration. Still the server can decide to enforce g729 in which case Zoiper will honour it.
Zoiper does not control the codec selection.

Zoiper works on 64 bit windows, but since the plugin is 32bit it will not work together with a 64 bit Outlook.
The Outlook plugin is written in Delphi and unfortunately Delphi does not support the creation of 64 bit applications yet.
We are working on creating a 64bit plugin.

To make attended transfer please do the following:

1. Establish the first call;
2. put it on hold using the hold button;
3. establish the second call on the second line;
4. use the transfer button to transfer the call;
Now use the drop-down menu in the newly appeared window to select the first line or another person.

Windows XP:

• Zoiper Free stores its configuration in the folder where it is installed.
The files are called addressbook.conf, zoiper.conf and history.txt.
• Zoiper Biz stores them in a folder named ZoiperBiz and located in the Application Data folder for the currently logged user.

To move them please do the following:

Exit your softphone and make sure there is no running Zoiper, then follow the steps below:

1. open a file browser;
2. locate the folder where Zoiper Free is installed. It is usually c:\program files\Zoiper;
3. copy addressbook.conf, zoiper.conf and history.txt;
4. locate the Application Data\ZoiperBiz folder for the currently logged Windows user.

This can be done like this:

• In the address bar of the file browser type %APPDATA% and press enter.
• Open the Zoiper Biz folder.

5. paste addressbook.conf, zoiper.conf and history.txt in the Application Data\Zoiper Biz folder.

When you run your Zoiper Biz your settings will be there.

Windows 7:

• Zoiper Free stores its configuration files in:
C:\Users\USERNAME\AppData\Local\VirtualStore\Program Files (x86)\Attractel\Zoiper.
USERNAME stands for the username of the currently logged Windows user.
The files are called addressbook.conf, zoiper.conf and history.txt.
• Zoiper Biz stores them in the Application Data\ZoiperBiz folder for the currently logged Windows user.
By default this is:
C:\Users\USERNAME\AppData\Roaming\ZoiperBiz.
USERNAME stands for the username of the currently logged Windows user.

To move them please do the following:

Exit your softphone and make sure there is no running Zoiper, then follow the steps below:

1. open a file browser;
2. open C:\Users\USERNAME\AppData\Local\VirtualStore\Program Files (x86)\Attractel\Zoiper;
3. copy addressbook.conf, zoiper.conf and history.txt;
4. locate the Application Data\ZoiperBiz folder for the currently logged Windows user.

This can be done like this:

• In the address bar of the file browser type %APPDATA% and press enter.
• Open the Zoiper Biz folder.

5. paste addressbook.conf, zoiper.conf and history.txt in the Application Data\Zoiper Biz folder.

When you run your Zoiper Biz your settings will be there.

The username and password you used to activate your Zoiper Communicator Biz license were provided by our certification system.
They are to be used only for activating or resetting your Zoiper Communicator Biz certificate.
The username and password that your Zoiper Communicator Biz is asking for now are for your Zoiper Service account.

Zoiper Serivce is a SIP based service.
It enables all Zoiper Service users to exchange instant messages (chat), place audio and video calls for free.
It is optional and free.

Using the Zoiper service is not enough to make calls to mobile or landlines. To make such calls you will need a VoIP account. Please refer to your local ISP or VoIP provider.