Log Files ( on Web Web )

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What are the most requested log files?

For troubleshooting purposes, our team would usually request a set of log files.

A Debug log would help us to observe the sequence of events that took place, and a Packet Capture could show what packets were sent and received by the softphone at the time when the issue occurred.

 

Debug log:

Sometimes a debug log is extremely useful for troubleshooting. 

Follow the guidelines in the Zoiper WEB Api documentation to create one.

 

Use the Config Class properties in your configuration:

 

  • property DebugLogPath:

- Read/Write.
- Set the path, where the debug log file should be stored, if the "EnableDebugLog" is set to “true”.

 

  • property EnableDebugLog:

- Read/Write.
- Enable or disable the debug log of the Zoiper Web.

 

As shown in the online demo:


Config.DebugLogPath = "d:\\";
Config.EnableDebugLog = "true";

 

The debug log file will be created in the location you specified with Config.DebugLogPath.

 

When you setup these variables in your configuration, reload your Zoiper WEB and recreate the issue.

 

Packet Capture:

Find out how to make a successfull packet capture with Wireshark on windows.