Contact Centers

Zoiper products are built to boost the productivity of contact centers while reducing or completely eliminating the implementation, maintenance, installation and training costs. Zoiper smoothly integrates with existing or planned IT infrastructure and PBX, call-center software, CRM and billing solutions.

Zoiper API allows wide customization possibilities of the Zoiper’s features, allowing you to apply a vast range of calling restrictions and control the calling limitations and abilities for each different call center user-type – agent, supervisor, and management.

Zoiper eliminates the need of solid investments in specialized software - usually related to endless per-seat and time-limited license fees and support contracts. Avoiding the administrative overload Zoiper simply covers the features critical for the efficiency of the call center:

  • Autoanswer, Autopopup
  • Forward and transfer
  • URL opening on incoming call
  • Call recording
  • Short-keys control
  • Simplified interface

Zoiper ensures immediate deployment, easy management and quick mass-configuration (provisioning); has a small download size (in its desktop versions) and can be uploaded to a web server in its WEB version thus drastically reducing the deployment time and allowing instant access straight from the browser. Zoiper’s compact userfriendly interface is also completely customizable to make the user experience even smoother. You can outsource the custom

development directly to us and further concentrate on your core business while our dedicated team of developers provides you with the supplementary extensions that you require. Let us know your customization requirements and request an offer here.

You can use Zoiper’s detailed integration and development stacks to smoothly introduce the advanced Zoiper engine features into your unified communication platform:

API

Zoiper API is designed for use with programming languages, capable to connect to OLE Automation servers. Its purpose is to provide control over Zoiper functions and events, so it could be embedded in other applications.

Download Zoiper Classic API here.
Download Zoiper WEB API here.

SIP VOIP SDK

The Zoiper SDK is intended for large integrators willing to introduce the Zoiper engine into complex applications. Zoiper SDK delivers full cross-platform VoIP telephony functionalities, has no GUI, and has the following specifications:

  • Windows, Linux and Mac OS X
  • Handling of all the telephony features
  • Supports SIP and IAX2 VoIP protocols and their supported protocols SDP, RTP, SRTP, STUN, TLS, etc.
  • Support of T.38 faxing for SIP.