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ZOIPER Support


Welcome to the Zoiper IAX and SIP softphone Support page! Here you can find relevant information, useful downloads and answers you might be looking for. Whether you are ITSP or telco, or just need to boost your business with a reliable and cost-effective solution that could easily and seamlessly integrate with your existing infrastructure, Zoiper is the right choice. Browse further to find out more.


| Documentation downloads:
| download
in .pdf
| download
in .zip
Zoiper Free manual
Zoiper Free manual
Zoiper Free manual
Zoiper Biz manual
Zoiper Biz manual
Zoiper Biz manual
| Support mail:
Do not hesitate to contact us at:

support@attractel.com

To help you best find the answer to your questions, that section is divided into several subsections.

Click on one of the subsections:

1. General info
Idefisk and Zoiper Description

Idefisk 2.0 / ZoIPer is a SIP and IAX / IAX2 software telephone, compatible with Asterisk platform and adaptive to any IP telephony system, for Windows, as it is being still developed to run on Linux and Mac OS as well.

Idefisk 1.x version is an IAX2 softphone developed to run on Windows, Linux and Mac OS.

The last Windows version of Idefisk is 1.38 and will be distributed in parallel manner with Idefisk 2.0 / Zoiper.

Everybody who purchased Idefisk 1.38 or one of Idefisk 2.0 RCs until the final Idefisk 2.0 / Zoiper release receives free of charge upgrade to Idefisk 2.0 / ZoIPer.

Please note, that customers with Idefisk 1.38 Biz will not receive a free upgrade to Zoiper 2.0 Biz. They must purchase a new copy of Zoiper Biz. Also note that there is no separate license for g729 codec only. Customers who wish to take advantage of the g729 codec must purchase a copy of Zoiper 2.0 Biz with g729.

If you have purchases Idefisk 1.38 or one of Idefisk 2.0 RCs until the final Idefisk 2.0 / Zoiper release date and you have not received your free upgrade please contact us at: zoiper@attractel.com


Versions

Windows:
Idefisk 1.38
Idefisk 2.0 / Zoiper
Free and BIZ
Idefisk 2.0 / Zoiper with g.729
BIZ

Mac OS
ZoIPer 2.0 beta1
Idefisk 1.35
Free

Linux
ZoIPer 2.0 beta1
Idefisk 1.31
Free


System specifications

•  Processor: minimum Pentium II 300

•  Memory: minimum 128 MB RAM

•  Operating systems: Windows® 2000, XP and later; Mac OS; Linux

•  Sound card: 16 bit sound card (SoundBlaster or equivalent

•  Internet connection: wired or wireless broadband


Third party fees. VoIP providers

Having Idefisk/Zoiper softphone is not enough to make a call. You will need to connect Idefisk/Zoiper to a VoIP PBX, or at least you will need to have an account at one of the many Voice Service Providers around the world.

Voipcharges.com offers rich voip providers list.


Supported protocols

IAX / IAX2

SIP:
RFC 3261, RFC 2045, RFC 2046, RFC 2181, RFC 2617, RFC 2782, RFC 2915, RFC 3263, RFC 3265, RFC 3515, RFC 4028, RFC 4566

RTP:
RFC 3550

TLS:
RFC 2246, RFC 4346


Supported codecs

GSM
G711 (alaw and ulaw)
Speex
iLBC
G.729 (for the BIZ versions with g.729 only)

2. BIZ
Purchase and license information

To purchase Idefisk/Zoiper go to the shop page.
Pick the version that you are willing to order and the payment method you chose. When making a purchase there are several things that you would have to mind about:

•  If you intend to make a purchase exceeding 2500 Euro, you should contact our sales department.

•  You would have to provide a valid e-mail address. You are going to receive your registration key, as well as updates, on it. You would also have to make sure that our e-mails do not get blocked by your spam filter or get redirected to your spam folders.

After you have successfully purchased your copies you will receive your license key by e-mail (your credentials).

IMPORTANT:

Please note, that customers with Idefisk 1.38 Biz will not receive a free upgrade to Zoiper 2.0 Biz. They must purchase a new copy of Zoiper Biz.
Also note that there is no separate license for g729 codec only. Customers who wish to take advantage of the g729 codec must purchase a copy of Zoiper 2.0 Biz with g729.

If you experience problems with making the purchase there are several possibilities:

•  your order is not accepted;

•  your credit card might not be accepted;

•  your account might be empty;

•  you might have exceeded your daily limit;

•  you are trying to make a purchase bigger than 2500 Euro for the same day;

•  if your browser freezes – the problem might be with your browser or your Internet connection

•  you might have misspelled the details that the system requires

After you have successfully purchased your copies you will receive your license key by e-mail (your credentials) .

That e-mail will include a link, a username and a password.


Lost username and password

Just contact us and we will send you an e-mail with your new username and password. Once changed the credentials become applicable for all your certificates.


Upgrading to new version of Idefisk/Zoiper Biz

Idefisk/Zoiper BIZ will inform you as soon as there is a new release.

Please note, that customers with Idefisk 1.38 Biz will not receive a free upgrade to Zoiper 2.0 Biz. They must purchase a new copy of Zoiper Biz. Also note that there is no separate license for g729 codec only. Customers who wish to take advantage of the g729 codec must purchase a copy of Zoiper 2.0 Biz with g729.

You will receive an e-mail with the link where you can download the newest version.

If you see the popup and you did not receive the automatic e-mail there are several possibilities:

•  you have changed your e-mail address or your e-mail address is not valid

•  you are a customer on contract

•  you have activated a spam filter that blocks our e-mails to you

Contact us and if the problem is on our side – we will fix it.


Licensing. What could go wrong

The BIZ license is per seat, not per user. You can only use one BIZ license on one PC.

If you would like to use your Idefisk/Zoiper on your PC at work as well as on your home PC you would have to buy 2 BIZ licenses.

In case of system failure/crash your BIZ license will become inactive. Please contact us and we will reactivate it.

If you change your PCs quite often you would have to buy enough licenses to cover all your PCs.

Per-seat licensing allows you and all the people who use the same PC to use a single BIZ license. That way there is no need for a license for each user of that PC.

Store your password and username securely.
You would have to use them for the upgrades you would receive.

IMPORTANT:

Please note, that customers with Idefisk 1.38 Biz will not receive a free upgrade to Zoiper 2.0 Biz. They must purchase a new copy of Zoiper Biz.
Also note that there is no separate license for g729 codec only. Customers who wish to take advantage of the g729 codec must purchase a copy of Zoiper 2.0 Biz with g729.

3. Customization
Description

If you would like to have your own personalized softphone - Idefisk/Zoiper Customization packages are for you.

You can choose from simple to complete customization and custom development.

Send us an e-mail with detailed description of your requirements. It will allow us to send you the offer that best suits your needs.

Idefisk/Zoiper Customization packages are complete packages of both versions, BIZ and Free, customized according to your requirements.

With the Idefisk/Zoiper Standard Customization package you get to change to your choice the:

•  colors

•  language

•  logo

•  slogan

•  complete interface

•  functionality

You can, of course, decide to make more profound changes. The Complete Customization Idefisk/Zoiper package is for you:

•  remote user authentication

•  disable, remove, add:

•  menus

•  buttons

•  lines

•  many more possibilities


Distribution of customized Idefisk/Zoiper

You can use and distribute the customized Idefisk/Zoiper FREE unlimitedly as long as you do not resell it.

For Idefisk/Zoiper BIZ – there is per/seat fee applicable, unless your specific case requires unlimited BIZ license.


Upgrading the customized version

You don't have to pay for new customization again. Once you have become an OEM customer you could upgrade to a newer version by just paying the upgrade fee. That way you also have the freedom to choose which version you would like to upgrade to.

4. How-To section
How to play recorded files

File extensions

Player

.gsm

Apple QuickTime Player

.ul

Apple QuickTime Player*

.al

Apple QuickTime Player*

.spx

.ilbc

Apple QuickTime Player*

* Note: First you have to convert the IdefiskBiz generated file to gsm ,

Using a web based convertor, like:

http://www.asteriskguru.com/tools/audio_conversion.php

.al

Import the file. Choose for 'Input Codec' - alaw. Choose for 'Output Codec' - gsm. Save the new file on your computer, then play it with Apple QuickTime PLayer.

.ul

Import the file. Choose for 'Input Codec' - ulaw. Choose for 'Output Codec' - gsm. Save the new file on your computer, then play it with Apple QuickTime PLayer.

.ilbc

Import the file. Choose for 'Input Codec' - ilbc. Choose for 'Output Codec' - gsm. Save the new file on your computer, then play it with Apple QuickTime PLayer.

 

You need Sox for Windows to convert most of the files to playable by Winamp or Windows Media Player format.

SoX web page: http://sox.sourceforge.net/

How to convert the files above to wav:

.al

sox <input file>.al <output file>.wav

After that with Winamp or windows media player

.ul

sox <input file>.al <output file>.wav

After that with Winamp or windows media player

To mix gsm files:

sox <input-file-1> <input-file-2> <output-file>

•  example:

sox in.gsm out.gsm mix.gsm


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